Moderate 55 RTGO Vinyl Playset

Additional information

RETURN POLICY

FREE RETURNS. AND please inspect your playset upon arrival and prior to installation—or immediately following professional installation—for any damage or defects. Failure to perform this inspection may result in ineligibility for returns or replacements. Please review your order fully and understand the return policies. Remember that our playsets are heavyweight champions of durability and safety—nothing like the shaky, flimsy swing sets you’ll find on online swing set sites or look-alike copycats.

Eligibility for Returns:

Time Frame: Returns are accepted within 30 days from the date of delivery.

Condition: Items must be in new, unused condition, free from damage, and include all original packaging and documentation.

Return Process:

Initiate Return: Contact our Customer Service team to request a Return Authorization Number (RAN).

Customer Service Team Action: A Customer Service Team Member will reach out for the next steps, which may include an on-site or virtual site inspection to determine the proper action.

Shipping: If returns of product(s) is required, we will provide the shipping method chosen by Customer Service. Shipping costs back to the manufacturer may be covered by the manufacturer, depending upon the Customer Service action.

Inspection: Upon receipt of all products, we will inspect the item to ensure it meets return criteria.

Refunds:

Restocking Fee: A standard 18% restocking fee will be deducted from the refund amount.

Processing Time: Refunds will be issued to the original payment method within 10 business days after inspection approval. In place of a refund, a credit may be issued by Customer Service for the full amount of purchase if desired.

Non-Refundable Costs: Because of the varying global shipping industry standards, the original shipping charges are non-refundable.

Non-Returnable Items:

Custom Orders: Playsets customized to specific requirements are non-returnable.

Assembled/Installed Items: For safety procedures – Products that have been assembled or installed are not eligible for return.

Damaged or Defective Items:

If your playset arrives damaged or defective, please contact us within 7 days of delivery. We will arrange for repair, replacement, or return at no additional cost to you.

Purchases Through Authorized Dealers:

If you purchased your playset through an authorized dealer, please contact the dealer directly to initiate the return process, as their return policies may apply.

Additional Information:

Exchanges: Handled as separate transactions; initiate a return and place a new order.

Return Authorization: All returns require a RAN; unauthorized returns may be refused.

By offering free return shipping and implementing a restocking fee, we aim to provide a fair return process that balances customer convenience with the costs associated with returns.

For assistance or to initiate a return, please contact our Customer Service team at [Customer Service Contact Information].

Note: This policy is designed to ensure clarity and fairness for both our customers and our company.

5-Year RTGO Warranty

Swing Kingdom warrants to the original purchaser that the structural components of the Ready-To-Go (RTGO) Playset systems—including vinyl PVC and structural wood—are covered under a 5-year warranty when subject to ordinary residential use and proper installation. Additionally, all canopies, slides, metal components, swings, and accessories are warranted for 5 years from the date of original purchase.

Warranty Limitations

This warranty does not cover:

• Normal wear and tear.
• Failure to properly maintain the product.
• Damage resulting from misuse, abuse, or improper installation.
• Acts of nature, including but not limited to lightning, storms, hurricanes, tornadoes, earthquakes, or extreme weather conditions.
• Any alteration, addition, or relocation of the product, which will void this warranty.

Swing Kingdom products are not warranted for any specific purpose; it is the responsibility of the purchaser to determine suitability.

Warranty Claims & Process

Swing Kingdom reserves the right to examine photographs and/or physical evidence of any claimed defect and may require the return of the product for inspection. All returned products must be sent freight prepaid by the purchaser.

If a defect covered by this warranty is confirmed, Swing Kingdom will remedy the issue within a reasonable timeframe. The resolution may include repair or replacement of the defective part. If repair or replacement is impractical, Swing Kingdom will reimburse the original purchaser for the value of the defective part. Freight costs for replacement parts are not covered under this warranty and are the responsibility of the purchaser.

Additional Information

• Adult supervision is recommended when using the play system for safety.
• Swing Kingdom reserves the right to make design and construction changes without notice for safety and product improvement.

For any warranty inquiries or claims, please contact Swing Kingdom’s customer service team.